We are boaters making products for fellow boaters, and we’re dedicated to getting it right. If something isn’t working as expected or if an item is missing from your order, please reach out to us so we can help resolve the issue.
Return Guidelines
- Temporary Need / Loaners: We do not accept returns for products purchased and used with the intent of returning them afterward. If you have a temporary need, please contact us to see if we have a loaner motor available.
- Unused Returns: Unused products may be returned within 5 days of receipt. Unused returns are subject to a 15% restocking fee. The buyer is responsible for return shipping costs, including insurance, tariffs, and related fees.
- Used or Incomplete Items: If an item has been used, is missing original packaging, or is missing components during unpacking or use, it does not qualify for a standard refund. Send photos and a description to our team, and we work with you to assess the eligible refund amount based on condition and circumstances.
- Return Authorization Required: Do not ship returns without prior authorization.
Damaged Shipments
If your order arrives damaged, please contact us within 5 days of delivery at info@electricpaddle.com with your order number and photos of the damage. We will arrange a repair, replacement, or refund that is agreeable to all parties.
2-Year Limited Warranty
If your unit experiences functional operational defects, we back our products with a generous 2-year warranty.
- What’s Covered: Functional defects in materials and workmanship under normal use.
- What’s Not Covered: Cosmetic blemishes, normal wear and tear, abuse, items lost overboard, or motors left submerged long enough to grow barnacles! We aim to be generous and fair within reason.
How to Start a Return or Exchange
- Email info@electricpaddle.com or call (425) 502-5232 with your order number and a brief explanation of your request.
- Once verified, we will issue a return authorization and provide the return shipping address.
- Pack the item securely in its original packaging. Ship using a trackable method with adequate shipping insurance.
Refund Processing
Refunds are finalized upon inspection of the returned item. We will notify you of the approval status and issue eligible refunds to your original payment method within 30 business days. Please note that your bank or card issuer may require additional processing time to post the credit to your account.
Questions?
Reach out to us at info@electricpaddle.com or (425) 502-5232 and we’ll be glad to help sort things out.